Cancellation Policy

Welcome to Fodeto's Cancellation Policy. This policy outlines the terms and conditions regarding order cancellations and refunds.

Order Cancellation Guidelines

1. Before Order Confirmation

• You can cancel your order without any charges if the restaurant hasn't confirmed it yet
• The entire amount will be refunded to your original payment method

2. After Restaurant Confirmation

• Once the restaurant confirms your order, a partial cancellation fee may apply
• The cancellation fee depends on the order preparation status
• If food preparation has begun, you may be charged up to 50% of the order value

3. After Food Preparation

• Orders cannot be cancelled once food preparation is complete
• Full payment will be charged in such cases

Refund Process

Refunds will be processed within these timeframes:

• Original payment source: 5-7 business days
• Fodeto Wallet: Within 24 hours
• Credit/Debit Cards: 3-5 business days

Special Circumstances

Fodeto reserves the right to waive cancellation fees in cases of:

• Technical issues with the platform
• Exceptional circumstances beyond customer control
• Restaurant inability to fulfill the order

Customer Support

For any queries regarding cancellations or refunds, please contact our 24/7 customer support through:

• In-app chat support
• Email: support@fodeto.in
• Phone: 8688537800

Policy Updates

Fodeto reserves the right to modify this cancellation policy at any time. Users will be notified of any changes through the app or email.

Last Updated: January 19, 2025