Refund and Cancellation Policy
At Fodeto, we are committed to providing the best food delivery experience. This policy outlines the terms and conditions for refunds and cancellations.
Order Cancellation
You can cancel your order only if the restaurant has not yet accepted it. Once the restaurant begins preparing your food, cancellation is not possible.
Refund Eligibility
We process refunds for the following cases:
- Order delivery taking longer than estimated delivery time
- Order quality issues (temperature, packaging, spillage)
- Incorrect or missing items
- Restaurant unable to fulfill the order
Refund Process
To ensure quick resolution:
- Report issues within 30 minutes of delivery through our app
- Select the specific items with issues
- Provide relevant details and photos if applicable
- Choose your preferred refund method
Processing Timeline
Refunds are typically processed as follows:
- Original payment method: 5-7 business days
- Fodeto wallet credits: Instant
Non-refundable Circumstances
Refunds will not be processed if:
- The order has been partially or fully consumed
- The complaint is raised after 30 minutes of delivery
- The delivery address provided was incorrect
- Cancellation is requested after order preparation has begun
Customer Support
For assistance with refunds:
- Use the Help section in our app
- Email: support@fodeto.in
- 24/7 Customer Care: 8688537800
Disclamier: Fodeto reserves the right to deny refund requests that do not comply with our policies. This policy is subject to change without prior notice.
Policy Updates
Fodeto reserves the right to modify this refund policy at any time.
Last Updated: January 19, 2025
